Contact us
At Aztec Glass, our hearts are truly invested in both our clients and the innovative software solutions we create. If you have a question or a feature request, please don't hesitate to reach out. Your voice matters to us, and we genuinely cherish the opportunity to connect with youu.
Frequently asked questions
We all have questions, and that's perfectly okay. Here are some of the ones we hear most often. If there's anything else on your mind, please don't hesitate to reach out. We're here for you.
Support Costs
Your monthly fee includes comprehensive support. We're committed to the success of our clients and believe in providing exceptional assistance to help you maximize the value of our solutions. We're always here to help you get the most out of your investment.
Licensing
Our licensing model is designed to be flexible and user-friendly, focusing on individual users rather than the specific devices where our software is installed. This means that each user can enjoy the full benefits of our software across multiple devices without the need for additional licenses. This approach not only simplifies the licensing process but also ensures that you have the freedom to work seamlessly, whether you're at the office, at home, or on the go.
Is my device supported?
Clarity Air is designed to seamlessly operate on Windows platforms, offering full compatibility with Windows 7 through Windows 11. Built from the ground up with cutting-edge technology, Clarity Air ensures smooth performance on any modern system, free from any constraints. As a Software as a Service (SaaS) solution, Clarity Air simplifies your experience by requiring only a lightweight client installation on your PC. This means you can enjoy powerful functionality while our robust servers handle all the heavy lifting behind the scenes, providing you with a hassle-free and efficient user experience.
Is there a guide for transferring from another system?
We have the capability to seamlessly import data from a wide range of packages available in the market. Whether you're using your current CMS solution, managing data through spreadsheets, working with Microsoft Office, or even utilising ClearThinking, we've got you covered. Our team is ready to assist you in integrating your data effortlessly. Simply give us a call, and let's explore how we can tailor our services to meet your specific needs and help you achieve your goals!
Are there demo products and services available to get us started?
We can provide you with a fresh start by offering a blank canvas, or we can seamlessly set up our standard glass products and services to kickstart your journey. With Clarity Air, you have the flexibility to effortlessly add products, services, and processes whenever you need, eliminating the long wait times for setup and allowing you to access pricing information almost instantly. This means you can focus on what truly matters—growing your business and meeting your customers' needs—without the hassle of lengthy preparations.
What are your contract lengths.
At Aztec Glass, we understand that flexibility is key to meeting your unique needs, which is why we don't lock you into lengthy 12-month or longer contracts. Instead, we offer all our innovative products, including the popular Clarity Air, on a convenient month-to-month basis. This approach allows you to effortlessly scale your usage up during busy periods and down during quieter times, ensuring you only pay for what you need when you need it. Experience the freedom and adaptability that comes with our customer-first philosophy, designed to support your business's dynamic demands.
What are your support hours?
Our dedicated team is available in the office from 8am to 6pm, ensuring that you have access to expert assistance during these hours. For those times when you need support beyond our regular office hours, we offer flexible, tailored solutions to meet your specific requirements. Our primary goal is to ensure that you remain efficient and productive, no matter the time of day.
How can I check the version number?
The Version number is on the status bar at the bottom right of the screen.
What is your refund policy?
We bill for the current month, ensuring a straightforward and hassle-free experience with no need for refunds. Your satisfaction is our top priority, and if for any reason you are not completely happy with our service, simply reach out to us. Our dedicated team is ready to address and resolve any issues you may encounter, or if you prefer, we can promptly discontinue your service. It's as easy as that, because we believe in keeping things simple and customer-focused.
Can we print multi-part labels
We have the capability to create any label format you require, tailored precisely to meet your specific needs. Whether you are looking for multipart labels for complex applications or prefer the simplicity and reliability of Avery styles, we have you covered. Our extensive range of options ensures that you will find the perfect solution to enhance your product presentation and streamline your operations.
Can’t find what you need?
Our customer care team is here for you.